WASHINGTON, D.C. (WUSA) -- The six-car train was full to capacity with roughly 1000 people on board when the power went out on the train between Friendship Heights and Tenleytown.
It would take metro about an hour to restore power and move the train 150 feet to the Tenleytown station platform.
Passengers expressed frustration and confusion.
James Gallagher said, "They said they were going to evacuate us, then they stopped and said they were going to evacuate us again."
Minu Yerra says, "It was a complete mess for one hour. I didn't want to ride the train anymore."
Annie Luber was also stuck on that train, and like many others, says she has no other option but to take Metro.
She says she's concerned about Metro's lack of communication and efficiency. She's worried about the next emergency.
"it was a simple power outage; if there was violence, what would we have done?"
One person suffered anxiety and had to be taken to the hospital.
Metro recently implemented a new rules when it comes to emergencies.
It said it would respond within minutes and then decide whether to evacuate.
The transit agency is trying to figure out why they took so long and why they went back and forth in deciding what to do with its passengers.