WASHINGTON (WUSA9) -- Hundreds of Metro riders were delayed Wednesday night as a train with a brake problem crippled the commute on the Orange and Blue lines during the evening rush.
Metro says a train become disabled outside of Clarendon station and that led to significant delays.
On the day that Metro launched 3 new Twitter handles for passengers to get updates, some tweeted that communication during tonight's delay was lacking, while others praised individual Metro workers who helped deal with the crush.
Isabelle Tillman of Clarendon says her commute was extended by about an hour, "After a long day, you're like, 'I want to get home.'
Emily Miller's commute from South Capitol to Clarendon stretched 2 ½ hours, "I took 3 buses, I started out on the Metro, went to Federal Triangle, they stopped us for about 10 minutes got off-loaded, said there were trains coming, waited about 20 minutes, nothing came, went running after a bus on Pennsylvania Avenue, grabbed that one, took it to Georgetown, grabbed another bus, got to Rosslyn then got a shuttle and finally got to Clarendon."
Metro blames the issue on a brake problem.
Emily says she wants to give credit where it's due, to a Metro worker helping passengers with bus info in Rosslyn, "She was really kind to everyone, everyone was asking all these questions, she was totally calm, so I would definitely give her a lot of kudos for handling a really tough situation."
Metro apologized for the delay.