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CFA gets solutions to your consumer problems

5:29 PM, Oct 24, 2013   |    comments
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WASHINGTON, DC (WUSA) -- You've got problems and we are getting you solutions.

Our WUSA 9 Call For Action team is hard at work helping to solve your consumer issues.

Vienna, Virginia couple Michelle and Howard decided to switch their home security service from one company to another.  The new company told them it would cost $355 to install new equipment.  They agreed and signed the contract.  But when they received their credit card statement, the bill had ballooned to more than $750.  Michelle and Howard were told the increase was due to additional work, they said never happened.  The couple turned to Call For Action and our team got to work and got that extra $375 they were charged refunded.

Mary in District Heights, Maryland complained to Pepco for two months about a $2,000 utility bill she received in October 2012.  After months of going unheard, she contacted Call For Action the beginning of the year for help.  We hooked her up with Pepco's consumer advocate.  She got a $500 refund and her problem was solved.

And last, Candace in Waldorf, Maryland was excited her finance went to Jared to buy her $3,000 engagement ring.  but the channel set diamonds kept coming lose.  So, she took it back to the store.  The replaced it, but she experienced the same exact problem.  When Call For Action got involved, Jared's corporate office agreed to fix the ring.  The ring was repaired to Candace's satisfaction in time for her September wedding.

We want to solve your problems, too.  Contact our WUSA 9 Call For Action team. 

You can file a complaint online 24 hours a day, just click on the WUSA 9 Call For Action link here. 

Or call our hotline at 301-652-HELP (4357).

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