SILVER SPRING, Md. (WUSA9) -- Service at the Silver Spring metro station is fully restored after a fire underneath a train was reported.
The Montgomery County Fire Dept. spokesperson tweeted that the Silver Spring Metro Station was evacuated, no injures or explosions were reported.
Metro says the entire train was evacuated before the fire after 6pm. Aarti Bansal of Silver Spring was evacuated at Takoma Park, "There were like throngs of people, there was a lot of confusion, it was very unclear, very vague. I feel like every day there's some type of delay, we stop then we go. i feel like we should be compensated."
We asked Metro spokesperson Caroline Lukas if Bansal and others could get a refund. Lukas' response, "Those are handled on a case by case basis. if anyone was involved in this incident this evening, we encourage them to contact customer service."
But be warned, Lukas says Metro did provide service. Shuttle buses were eventually provided at Takoma Park, after the incident shut down the Red Line between Takoma and Forest Glen for 90 minutes. Trains were delayed for the rest of the night, after one of the two tracks was kept closed. The second track was reopened by the end of the night, and Metro promised a normal commute for Wednesday morning.
When asked the cause of the fire, Lukas said, "That's still under investigation." Montgomery County Fire tweeted that it could be a possible connector shoe fire.
Lukas says that's one of the possibilities they are investigating. Lukas says Metro will communicate the cause of the fire in one of their oldest rail cars to its customers. In the meantime, Bansal says she's giving Metro a grade of a C or a D.
Metro established alternate shuttle bus service between Takoma and Forest Glen stations, with an intermediate stop at Silver Spring, while the fire was investigated.
See video posted by a YouTube user below:
*WARNING: Video contains explicit language*